Polish speaking Customer Service Administrator
Polish speaking Customer Service Administrator
Employee type
Permanent
Salary
£35000/annum
Category
Customer Services
Job Description
Job title: Polish Speaking Customer Service Administrator Location: North London Job type: Full-Time, Office-Based (Monday - Friday 8:30am-5:00pm or 9:00am-5:30pm) Salary: £35,000/year Are you a fluent Polish speaker with a background in customer service and sales support? We're recruiting on behalf of a well-established, fourth-generation family business that specialises in high-performance technical fabrics and faux leathers. As they continue to grow, they're looking to bring a Polish Speaking Customer Service Administrator into their close-knit team based in North London. This is an exciting opportunity to join a company with a strong heritage and a reputation for quality, innovation, and excellent service. What You'll Be Doing: Promptly and professionally responding to incoming phone calls and emails in a friendly and helpful manner. Providing timely and efficient responses to customer enquiries, including stock availability, pricing, delivery updates, sample requests, complaints, or other issues requiring resolution. Using effective telephone communication and questioning techniques to identify potential sales opportunities and gather project-related information. Escalating any issues to the relevant manager Offering comprehensive support to the external sales team by sharing relevant enquiries, complaints, or opportunities in real time Carrying out administrative tasks, follow-ups, research, or information gathering to help maximise the external sales team's time spent on proactive selling. What We're Looking For: Fluency in both Polish and English (spoken and written) Experience in a Customer Service or Sales Support role Basic accounts knowledge Excellent communication skills and a professional telephone manner Ability to negotiate Highly organised with strong attention to detail Confident using CRM systems and MS Office (Outlook, Excel, Word) A team player with a flexible, hands-on attitude