Customer Service Representatives
Code: 43-4051.00
Bright Outlook
Median Annual Salary
Competitive / Variable
Sector & location dependent
Preparation & Education
Standard Educational Pathways
Job Zone N/A
Industry Outlook
Bright Outlook
Active demand across the UK workforce
Role Overview & What They Do
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Also Known As (Alternative Job Titles)
Account Representative
Call Center Representative
Client Services Representative
Customer Care Representative (CCR)
Customer Service Agent
Customer Service Representative (CSR)
Customer Service Specialist
Customer Support Representative (Customer Support Rep)
Guest Service Agent
Member Services Representative (Member Services Rep)
Daily Duties & On-The-Job Tasks
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Technology, Tools & Software Stack
Customer relationship management CRM software
Blackbaud The Raiser's Edge
Salesforce software
Data base user interface and query software
Airtable
Yardi software
Enterprise resource planning ERP software
Oracle PeopleSoft
SAP software
Core Skills, Knowledge & Abilities
Basic Skills
listening to others, not interrupting, and asking good questions
talking to others
Problem Solving
noticing a problem and figuring out the best way to solve it
Social
looking for ways to help people
bringing people together to solve differences
Business
customer service
management
Arts and Humanities
English language
Math and Science
arithmetic, algebra, geometry, calculus, or statistics
Engineering and Technology
computers and electronics
Verbal
communicate by speaking
listen and understand what people say
Ideas and Logic
notice when problems happen
use rules to solve problems
Personality & Work Styles
Top Interest: Conventional
People interested in this work like activities that include data, detail, and regular routines.
Key Work Styles:
Optimism
Empathy
Self-Control
Social Orientation
Cooperation
Dependability
Frequently Asked Questions About Customer Service Representatives
Salaries for a Customer Service Representatives vary depending on regional demand across the UK, industry sector, relevant technical certifications, and years of experience.
Most employers hiring for a Customer Service Representatives in the UK require a combination of relevant educational qualifications, technical certifications, or demonstrative on-the-job vocational experience.
Essential skills and tooling for a Customer Service Representatives include: Blackbaud The Raiser's Edge, Salesforce software, Airtable, Yardi software, Oracle PeopleSoft, SAP software. Practitioners also benefit from strong analytical problem solving and communication skills.
Customer Service Representatives is classified as a Bright Outlook occupation in the UK, experiencing rapid growth and numerous annual employment openings across both public and private sectors.
Live UK Vacancies for Customer Service Representatives
Search AllCall center Representative
INFLUX INC.
posada
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Cabot Financial
saltcoats
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Group O, Inc.
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Call Center Representative II
University of Rochester
brighton
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Client Services Representative - Barcelona
TransPerfect
barcelona
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Customer Service Agent
Freedome
legnano
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Salary Distribution
Salaries vary depending on region, certifications, and years of experience.
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Search Customer Service Representatives JobsOccupational Terms
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#provide basic information
#customer
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#handle complaint
#personal service
#resolve problems