Public Safety Telecommunicators

Role Overview & What They Do

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

Also Known As (Alternative Job Titles)

Daily Duties & On-The-Job Tasks

• Provide emergency medical instructions to callers.
• Question callers to determine their locations and the nature of their problems to determine type of response needed.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

Frequently Asked Questions About Public Safety Telecommunicators

Salary Distribution

Salaries vary depending on region, certifications, and years of experience.